Research Archives - LATTE Luxury News https://latteluxurynews.com/category/research/ Thu, 09 Oct 2025 04:38:15 +0000 en-GB hourly 1 https://wordpress.org/?v=6.8.3 https://latteluxurynews.com/wp-content/uploads/2025/08/cropped-LATTE-Favicon-32x32.png Research Archives - LATTE Luxury News https://latteluxurynews.com/category/research/ 32 32 The Business Case for Selling LGBTQIA+ Travel https://latteluxurynews.com/2025/10/09/the-business-case-for-selling-lgbtqia-travel/ https://latteluxurynews.com/2025/10/09/the-business-case-for-selling-lgbtqia-travel/#respond Thu, 09 Oct 2025 04:38:14 +0000 https://latteluxurynews.com/?p=185543 LGBTQIA+ Travel

Editor’s note: This is Part 1 of a multi-part series exploring the LGBTQIA+ travel market – including why it matters, how to authentically engage and serve these travellers, what they’re looking for in their journeys and beyond. It’s sad that I have to be writing this series. I take that sentiment from a travel advisor […]

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LGBTQIA+ Travel

Editor’s note: This is Part 1 of a multi-part series exploring the LGBTQIA+ travel market – including why it matters, how to authentically engage and serve these travellers, what they’re looking for in their journeys and beyond.

It’s sad that I have to be writing this series. I take that sentiment from a travel advisor I recently spoke with about how to sell LGBTQIA+ travel; they said, “it’s kind of sad that in this day and age that you and I are even having this conversation.”

What that advisor – and I – mean by this is that people are people and that a story such as this should only have to consider trends or popular destinations, the way one might write a story about family travel, bachelorettes, wellness. You name it. Instead, a story on LGBTQIA+ travel would be remiss should it omit the glaring challenges these travellers face in destinations across the globe, causing it to be significantly less safe for them than their heterosexual/cisgender counterparts.

With that in mind, while it may be sad this conversation must continue to be had, since it must happen, I am happy to try to tackle the topic.

An Increasing Population

Over the past decade-plus, there’s been no shortage of stories written about LGBTQIA+ travel – but with a new letter to the acronym seemingly added every other year, the cohort ever increases in size. The challenge in covering the segment is: this is an extraordinarily diverse group of travellers. While much of the focus of this travel niche has focused on just the first two letters of the acronym (standing for lesbian and gay), there are multiple other subsects within the group often ignored, including bisexual, queer/questioning, intersex, asexual and the entire spectrum of sexualities and genders covered simply by a “plus” sign.

So how do luxury travel advisors tap into such a wide-ranging group of travellers?

Easy enough the short answer is by specialising in them, just as you would any other clients – whether they’re solo travelers, couples, groups of friends, families or beyond.

What advisors shouldn’t do, however, is ignore the group.

“Approximately 25% of Gen Z adults in the United States identify as LGBTQ. That means not only are a quarter of your Gen Z guests likely queer, but a similar percentage of your heterosexual guests may be travelling with LGBTQ children or grandchildren,” explained Simon Mayle, Event Director for RX Global, operators of ILTM and Proud Experiences.

“The business case for inclusion has never been clearer – and this is where the role of an informed, LGBTQ-savvy travel advisor becomes crucial. Advisors can bridge the gap between client needs and supplier offerings, guiding both parties toward more aligned, satisfying experiences.”

LGBTQIA+ Travellers Are High-Spenders

Beyond the increasing representation in the population, LGBTQIA+ travellers, according to research from travel company Arival, spend more than their counterparts on attractions (40% more), activities (25%) and tours (22%). Not only do they spend more on such experiences, but they also partake in more experiences per trip (seven, on average, compared to four among other travellers).

Data from the International Gay and Lesbian Travel Association (IGLTA) in 2023 found that the LGBTQ+ tourism market is estimated to be worth over US$200 billion annually. That number is assuredly larger now.

David Rappel, a travel advisor with Global Travel Collection, said, “Most of them are double income, no kids – they’re DINKS … they have a lot more disposable income to spend – on clothing, on a hotel, on travel.” He added, joking, that expenses are a lot less “when your child is a 15lb dog.”

In other words: this is a growing population of travellers who also spend more on travel experiences than non-LGBTQIA+ travellers.

The business case for inclusion never being clearer, indeed.

Stay tuned for Parts 2 and 3 in the coming weeks to learn about the unique challenges in selling LGBTQIA+ travel, the trends driving the segment, and tips for breaking into the market.

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Luxury travellers want “sense of place” in a hotel https://latteluxurynews.com/2025/09/27/luxury-travellers-want-sense-of-place-in-a-hotel/ https://latteluxurynews.com/2025/09/27/luxury-travellers-want-sense-of-place-in-a-hotel/#respond Fri, 26 Sep 2025 18:56:29 +0000 https://latteluxurynews.com/?p=184840 Fauchon L'Hôtel Paris

Every luxury travel advisor surveyed by Fauchon L'Hôtel Paris said that it is important for a hotel to offer “an authentic sense of place.”

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Fauchon L'Hôtel Paris

Every single luxury travel advisor recently surveyed by Fauchon L’Hôtel Paris, a member of The Leading Hotels of the World, said that it is important for a hotel to offer “an authentic sense of place” versus a “cookie-cutter brand design.” The hotel surveyed advisors to determine what really matters to their clients when selecting a hotel.

Fauchon said, “This is clearly a departure from when travellers preferred the consistency of knowing no matter where in the world they travelled, they would find the same carpeting, bedding, décor, amenities and overall experience.” ​

Along these lines, 87.5% and 85% of clients want cultural experiences and unique, destination-oriented experiences, respectively. A sense of place within the hotel can help bring both to life. (On the other end of the spectrum, just over 1% of advisors reported that clients are primarily looking for family options, relaxation or safe destinations.)

Fauchon L'Hôtel Paris Deluxe Suite

Beyond desiring “an authentic sense of place,” travellers also heavily consider hotel location (97.5%) and staff and service (82.5%). That said, after returning from a trip, about six in 10 clients mention the “warm and welcoming service they received” while only 21.3% mentioned the “great location.” Interestingly, among the least commented-on factors was “the value for their dollar.”

The importance of loyalty programs remains low, too. Just 1.3% of advisors said most of their clients request hotels with loyalty programs all the time. Five percent of advisors said clients want loyalty programmes “most of the time” and 59.8% want them “sometimes.” Meaning: More than a third (35%) don’t have a preference whether a hotel has a loyalty program.

There are, however, some offers that draw the interest of clients. Seven in 10 advisors said a “complimentary night” was most important to their clients, among hotel offers, with an “added complimentary VIP amenity” coming in a close second. Other deciding factors were “enhanced commission” for the travel advisor, “percentage discount off the room rate” and “added value in food and beverage.”

The Library at Fauchon L'Hôtel Paris

Among the most-requested “must have” facilities or amenities in a hotel are spa services and a fitness centre (both 56.3%); 24-hour room service (51.2%) a fine dining restaurant (46.3%) followed. Multiple dining options, concierge services, included breakfast, dual sinks, and number of beds in a room all received less than a 2% response rate.

Special occasions and events are a major driver of travel, the survey found. Ninety percent of advisors said their clients are travelling more frequently to celebrate these types of experiences.

That said, clients, overall, are booking the same length of stay when compared to last year (66.3%). Nearly the entirety of the remainder, however, are booking “longer than usual” stays (32.5%).

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Amadeus’ report on travel tech sends mixed signals https://latteluxurynews.com/2025/09/19/amadeus-report-on-travel-tech-sends-mixed-signals/ https://latteluxurynews.com/2025/09/19/amadeus-report-on-travel-tech-sends-mixed-signals/#respond Thu, 18 Sep 2025 14:43:50 +0000 https://latteluxurynews.com/?p=184336 artificial intelligence concept

Amadeus looked at the current pros and cons of technology in the travel industry and how tech can further improve the traveler experience and alleviate pain points.

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artificial intelligence concept

Amadeus today released the findings of its latest survey, “Connected Journeys: How Technology Will Transform Travel in the Next Decade.”

In it, the “technology company powering the global travel and tourism industry” looked at the current pros and cons of technology in the travel industry and how tech can further improve the traveler experience and alleviate pain points. While none of this may be wrong, I also read this as an endorsement of the work of a luxury travel advisor.

Social Media Is the Top Influencer

Diving into the report, I learned that the number of Americans turning to social media for travel inspiration has increased by 21% over the last 12 months. In fact, social media is now the primary source of travel inspiration among U.S. travelers, surpassing “recommendations from family and friends.” Leading the charge on the social media front is, surprisingly, not Gen Z or Millennials but Gen X (ages 44 to 59).

Alongside social media, influencers have, understandably, seen a 17% year-over-year increase as a source of travel inspiration. While the research was not conducted among only luxury or affluent travelers, it was still interesting to see a 5% drop in usage of “highstreet agents”—the only category factoring in travel advisors/agents of any sort. (In the survey, “highstreet agents” specified “travel agents with a physical presence.”) Just 16% of Americans consider these agents as their top source of travel inspirations—surpassing only celebrities (13%) and newspapers (12%).

Neil Rogan, Head of Corporate External Communications and Digital Marketing, Amadeus

At an event in New York City this week, Neil Rogan, Head of Corporate External Communications and Digital Marketing, Amadeus, noted that, “Over past couple decades, the world has changed so much in how you travel—but not why you travel.”

To that point:

  • 27% of people travel to spend quality time with loved ones
  • 25% want great food and drinks
  • 24% want a chance to create good memories
  • 24% want great weather
  • 20% want authentic, local (and) cultural experiences

How Americans Plan and Experience Travel

In the report, Amadeus also looked at how tech can improve the way Americans plan and experience travel. Among the findings in its report, 17% of U.S. travelers consult AI tools like ChatGPT and Perplexity to source travel ideas. Interestingly, it’s the older cohort—Baby Boomers (ages 60 to 78)—who have increased their use of Gen AI tools the most over the past year.

Despite the increase in AI usage, Americans had some mixed reviews. Travelers highlighted AI’s ability to help them discover hidden gems like restaurants or hotels (37%) and said AI tools helped them plan more creative and unexpected trips (36%); however, only a third of respondents said AI saved them time compared to traditional trip-planning and 27% said AI had returned inaccurate information, which led to a similar number of travelers feeling the need to double check AI responses by visiting other sources of information. Doesn’t sound like a time-saver to me.

In addition, 68% of travelers also said that despite feeling a need to double-check AI, they would actually be willing to pay a one-off fee for an “AI-travel assistant offering in-trip information and bookings.” These respondents said they would be open to, on average, a charge of 5.8% of the cost of an entire trip.

The Solution: Tech or a Travel Advisor?

Along those lines, 75% of respondents agreed that the true quality of a travel provider emerges clearly in how they handle and communicate about disruptions. Asif Khan, Business Strategist, AI, Google, at that same event in New York explained that 64% of travelers expect to receive real-time assistance while on a trip.

Asif Khan, Business Strategist, AI, Google

Amadeus said that “streamlined, end-to-end technology solutions that enable effective disruption management can deliver a competitive edge.” While this may be true, it also points to the value of booking with a travel advisor—someone who can have your back in real time and handle any disruptions for you.

Building on that point, while the application of tech is widely supported by U.S. travelers, more than half (52%) still prefer speaking to a human representative when problems arise. How is this anything but a strong endorsement for the value of a travel advisor?

The report also said that 73% of travelers would rebook with providers who handle disruptions efficiently and transparently To repeat that: If you can help your client when they need you, three quarters of the time they will come back to you. That’s an impressive conversion rate.

Khan, in discussing the “Travel Consumer Landscape,” noted that the path to booking is no longer linear; however, Google’s data showed that 50% of travelers are more likely to use travel advisors. This research also shows that 75% of travelers prefer personalized interactions over navigating websites. That could go either way—either in favor of a Gen AI interaction or a human conversation.

Final Tidbits

Where AI assistance and tech can seemingly make the biggest difference, however, is within the airport. Three in five U.S. travelers (61%) favored the use of biometrics to replace repetitive document and identity checks at key airport touchpoints like check-in, boarding and immigration, while a “significant minority” of respondents expressed a desire for digital wallets to securely store travel documents like passports and boarding passes.

Lastly, be sure to file this nugget: Half of respondents said they would choose to have their bags checked-in and collected from their home and delivered to their destination.

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SmartFlyer forecasts 10 trends for 2026 https://latteluxurynews.com/2025/08/21/smartflyer-forecasts-10-trends-for-2026/ https://latteluxurynews.com/2025/08/21/smartflyer-forecasts-10-trends-for-2026/#respond Wed, 20 Aug 2025 19:28:48 +0000 https://latteluxurynews.com/?p=182148

SmartFlyer this month released its third Travel Trends Report, detailing—based on insights from its global network of advisors, firsthand scouting and conversations with its peers—“the patterns, passions and pivots” shaping the way luxury travellers will explore the world in 2026.

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SmartFlyer this month released its third Travel Trends Report, detailing—based on insights from its global network of advisors, firsthand scouting and conversations with its peers—“the patterns, passions and pivots” shaping the way luxury travellers will explore the world in 2026.

According to the ‘2026 Travel Trends Report,’ next year “is set to be defined by intentional, joy-driven itineraries that blend cultural cachet, design-led stays, and once-in-a-lifetime moments.” The New York City-based luxury travel agency identified 10 specific trends it expects to flourish in 2026.

Those are:

1. “Transformational Travel” Is Booming

Luxury travellers are no longer waiting for “someday” to book their bucket list trips. Six-figure bookings by SmartFlyer travel advisors have increased 26% year-over-year, with safari itineraries surging by 22%.

Said the agency: “While spend alone doesn’t dictate the level at which a trip will have emotional resonance … investment of this calibre does showcase a deeply intentional approach to how our agents and clients are partnering on travel plans.”

helicopter
(Photo courtesy of SmartFlyer)

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2. Hotel Brands-Turned-Cruise Lines Are Enticing Travelers

The Ritz-Carlton, Four Seasons, Orient Express and Aman are just a few luxury hotel brands that have launched—or plan to launch—small cruise ships. SmartFlyer Head of Cruise Saul Fonseca added that “hotel brands at sea aren’t just enhancing cruise offerings; they’re redefining the category altogether. With the entry of trusted hospitality names, we’re seeing travellers who once swore off ships now leaning in with curiosity—and booking.”

3. Americans Are Travelling Together

Citing several external reports that said, among others, only 4.1% of Americans attended or hosted a social event on a typical weekend—which ius down 35% since 2004 and that over 37% of Americans feel stuck in a social rut and 44% haven’t vacationed with friends in a year. “Group travel offers a powerful antidote,” said SmartFlyer, adding that “requests for intimate destination weddings, long-term villa stays, and yacht charters are at an all-time high.”

4. Milan, Dolomites “Dominate” Ahead of Olympics

Aman Rosa Alpina
Aman Rosa Alpina (Photo courtesy of SmartFlyer)

Not that Italy needs any help retaining its top spot on many travellers’ wish lists, but the 2026 Winter Olympics in Cortina d’Ampezzo and Salone del Mobile in Milan are driving added desire for northern Italy. Here, said SmartFlyer, “fashion, design and alpine adventure are stealing the spotlight.”

The agency added that “the 2026 Winter Olympics are sparking early demand for prime ski-in/ski-out stays and private chalets, often paired with Milan’s cultural scene for itineraries that blend alpine adventure with Italian glamour.”

5. The Rise of “High-Touch, Boutique Air Operators”

The demand for private aviation is surging—which is something SmartFlyer’s Beth Washington told LATTE recently at Virtuoso Travel Week—especially as commercial airfare continues to rise in cost, maintaining top-tier status in loyalty programs becomes increasingly difficult and the actual product quality diminishes.

Tradewind Aviation
Tradewind Aviation (Photo courtesy of SmartFlyer)

In the report, SmartFlyer Founder & CEO Michael Holtz explained, “Private aviation has gone from being a once-in-a-while indulgence to a strategic part of how our clients travel. It’s not just about the privacy these charters provide—it’s about efficiency and access.”

6. Global Cultural Events Are a Major Draw

The mantra of “right place, right time” is a purposeful attitude among travellers, said SmartFlyer. This could include, for instance, “aligning a trip with the buzziest moment of Art Basel, or arriving in Paris just as a major retrospective opens at the Fondation Louis Vuitton or being invited to join a brand dinner during Milan Design Week.”

Hotels, too, are taking advantage of this trend, hosting their own seasonally and culturally driven programming on property.

7. The “Commodification of Experience” Continues

Le Pyjama by Jacquemus
Le Pyjama by Jacquemus (Photo courtesy of SmartFlyer)

As explained by SmartFlyer COO and Managing Partner Erina Pindar, hotels are becoming brands with their own cultural cachet—especially in the luxury consumer cohort. “Hotel Esencia’s striped totes, Le Bristol Paris’ Sporty & Rich sweats, and Ritz Paris’ FRAME capsule collections are worn as lifestyle statements, not just souvenirs,” said Pindar.

This “commodification of experience” is changing the way clients interact with hotels.

8. Tennis and Golf Take Centre Court

Despite the seemingly surging popularity of pickleball at resorts globally, tennis and golf still share the spotlight, said the luxury travel agency. These sports “are fuelling a new wave of destination-driven itineraries,” it added. Not only are travellers seeking world-class courts and courses, memberships and private coaching, but trips are being planned about marquee events like Wimbledon and The Masters.

9. Big Brands Fuelling “Seemingly Independent Hotels”

Hôtel du Couvent
Hôtel du Couvent (Photo courtesy of SmartFlyer)

Big hotel brands, said SmartFlyer, “are leaning into indie aesthetics to attract a new generation of travellers who crave authenticity over uniformity.” Examples of this include Hyatt’s Unbound Collection and Marriott’s Luxury Collection.

This approach works on multiple levels for the hotels: They can “maintain the illusion of independence,” while having the financial backing and other infrastructure of the parent company to carry out renovations, implement sustainable initiatives and ensure consistency in service.

10. Families Pivot Festive Travel to Europe

Instead of flying to the beaches of the Caribbean or Mexico in the winter—Americans, according to SmartFlyer, are now opting for European mainstays like Paris, London and Rome. Chasing value, clients are skipping the five-figure beach resort “that may feel like a rinse-and-repeat” and are instead seeking the “culture, history and holiday magic” of Europe’s capitals.

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Virtuoso: There are many ways to travel sustainably https://latteluxurynews.com/2025/08/15/virtuoso-there-are-many-ways-to-travel-sustainably/ https://latteluxurynews.com/2025/08/15/virtuoso-there-are-many-ways-to-travel-sustainably/#respond Thu, 14 Aug 2025 15:01:14 +0000 https://latteluxurynews.com/?p=181686 green earth with recycle logo

More than three-quarters of Virtuoso travel advisors have observed more interest among their clients in booking sustainable travel experiences when compared to five years ago. In developing its sustainability initiatives, Virtuoso determined three pillars it would focus on: supporting local economies, protecting the planet and celebrating culture—which, in that order, are of most to least importance according to Virtuoso clients.

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More than three-quarters of Virtuoso travel advisors have observed more interest among their clients in booking sustainable travel experiences when compared to five years ago. In developing its sustainability initiatives, Virtuoso determined three pillars it would focus on: supporting local economies, protecting the planet and celebrating culture—which, in that order, are of most to least importance according to Virtuoso clients.

Nearly two-thirds of advisors (64%), said their clients are moderately to very informed about the sustainable practices and projects of the destinations or suppliers they are traveling to or with. An equal number of advisors said their clients are willing to spend more money if they know about a partner or destinations sustainability initiatives.

While that’s all great, what caught our eye is the way different generations value certain sustainable practices. Among Virtuoso’s clients, Baby Boomers are most interested in avoiding overtourism; Gen X wants to give back to locals and contribute to the local economy; and Millennials and Gen Z alike are willing to pay more for companies that have adopted environmentally friendly philosophies and practices.

Jessica Hall Upchurch
Jessica Hall Upchurch at Under One Sky

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Why this is great: It means there isn’t just one path to becoming a more sustainable business.

Executive Insight

Like Matthew Upchurch, Chairman and CEO of Virtuoso, whose mantra is “automate the predictable so you can humanize the exceptional,” Jessica Hall Upchurch, Vice Chair and Sustainability Strategist, abides by two mantras of her own when it comes to promoting sustainability within the network: “no shame, no blame” and “start where you are.”

LATTE caught up with Hall Upchurch as well as Javier Arredondo, Vice President of Sustainability, to learn more about the growing—but diverse—interests in sustainability among travelers.

To “really drive sustainability,” Virtuoso needed to determine “how do you get people to narrow their minds, to focus?” said Hall Upchurch. In creating its three pillars, Virtuoso is giving people, brands and companies a few ways to think about sustainable initiatives. “People engage where they feel that they can start [with] what is most important to them,” she added.

Javier Arredondo
Javier Arredondo at Under One Sky

“All of this together—this integration, this interconnectedness—makes the biggest difference,” Hall Upchurch said.

She went on to explain that the different communities and locales where Virtuoso’s partners operate need different things, so it can’t be a “one size fits all” approach. It’s up to each partner to determine how they choose to support any sustainability efforts. Then, it’s up to Virtuoso to connect them with the right advisors so they can send the “right travellers” to those destinations, Hall Upchurch said.

From there, it can have a domino effect. Once a client travels this way, they start seeing travel differently, said Arredondo. He added that it’s Virtuoso’s role to “walk with [advisors] on that journey” of discovering sustainable partners across the globe. This increasing interest among travellers, is one reason why Virtuoso earlier this year hosted its first Sustainability Summit.

Under One Sky Awards

Under One Sky lunch 2025
Attendees of the 2025 Under One Sky lunch

At Virtuoso Travel Week, the network again hosted its Under One Sky Sustainability Lunch. Here, Arredondo noted that Virtuoso saw a 22 percent increase in partner participation and double the member engagement when it comes to cataloging their sustainability efforts. Clearly, there’s growing interest on all fronts.

At that luncheon, Virtuoso also awarded suppliers and members for their sustainable-focused initiatives. Winners included:

  • Protecting the Planet (recognizes a partner leading the way in conservation, restoration and sustainable innovation): The Royal at Atlantis, for its Atlantis Blue Project Foundation
  • Supporting Local Economies (awarded to a partner using travel as a tool for empowerment, entrepreneurship and equity): Intrepid Travel, for supporting Indigenous tourism in emerging destinations
  • Celebrating Culture (honours a partner preserving heritage, uplifting communities and expanding cultural understanding): Journey Mexico, for reviving the Chinampas of Xochimilco
  • Sustainable Destination (awarded for the first time this year, this celebrates tourism boards embedding sustainability into the very identity of their destination): Jordan Tourism Board, for its Meaningful Travel Map of Jordan
  • Member Sustainable Leadership Award (acknowledges a member agency that advocates for sustainability and vocally supports sustainable tourism in their words, actions and marketing): Winkaffe Global Travel, an independent affiliate of Avenue Two Travel

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Virtuoso’s sales are up – but optimism is down https://latteluxurynews.com/2025/08/12/virtuosos-sales-are-up-but-optimism-is-down/ https://latteluxurynews.com/2025/08/12/virtuosos-sales-are-up-but-optimism-is-down/#respond Tue, 12 Aug 2025 00:06:20 +0000 https://latteluxurynews.com/?p=181512

Despite the perception that “travel is down,” Virtuoso is reporting that all travel categories are up when compared to 2024 numbers. Said Misty Belles, Vice President, Global Public Relations for Virtuoso: “Luxury travel just behaves differently.”

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Despite the perception that “travel is down,” Virtuoso is reporting that all travel categories are up when compared to 2024 numbers. Said Misty Belles, Vice President, Global Public Relations for Virtuoso: “Luxury travel just behaves differently.”

Diving into the Numbers

To that point, global network sales are up 12.1% (from January to June 2025) over last year’s numbers. (For reference, the first half of 2024 was up 14% compared to 2023.) When looking at each category, hotels are leading the way (up 25.5%). Performing at roughly even levels were cruise (+9.3%), service (8.7%) and on-sites (8.4%); trailing the cohort is tours at 2.9%.

When considering the latter half of the year, those numbers are even better: Hotels are up 33.1%, on-sites are up 16.9%, cruise 15.9%, tours 13.6% and services 6.1% (which Belles noted are typically booked closer in to travel, so she expects this number to be higher by year’s end). Breaking it down by season, fall bookings are up 30% over 2024 and festive bookings are up 35% when compared to last year.

The perception vs. the reality of travel
The perception vs. the reality of travel (Credit: Virtuoso)

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The hotel numbers jump out even more when you learn that the Virtuoso network’s global leisure preferred ADR in the first half of the year was 8.1% higher than 2024 (which was up only 1.6% compared to 2023. Should the pacing continue, Virtuoso projected the ADR to reach $1,575 for festive season. So, the impressive sales numbers aren’t coming only from increased prices—clients are simply taking more trips.

Expanding that window from one to two years out, bookings are up 24%. And when you look at bookings of $50,000 or more in that span, they are up 35%.

Are Things Really This Good?

One hint that the market isn’t all positive is that there has been a slight increase in trips that are seven days or shorter in 2025 (along with a decrease in trips that are 14 days or more). The former saw a bump from 51.9% in 2024 to 54.2% this year, while the latter dropped from 10.4% last year to 9% in 2025.

Misty Belles, VP, Global Public Relations for Virtuoso
Misty Belles, VP, Global Public Relations for Virtuoso

Another interesting discovery was the level of optimism felt by Virtuoso’s network. While nearly all of the above paints a very positive picture, David Kolner, EVP of Virtuoso, shared some insight that showed some signs of caution among member and partners.

When asked how they were feeling about their business right now, just 69% of advisors in July said they were optimistic; this was down from 80% in January and the lowest since early 2022. While Kolner pointed that those who were pessimistic has remained fairly steady at just a couple percentage points since the pandemic (with a slight uptick to 3% in July), most advisors shifted from optimistic to “neutral/unsure.”

Things were even murkier on the supplier side. This cohort saw a large drop from 78% who were optimistic at the start of the year to 56% who said so in the latest survey. There was also a noticeable increase to 6% of suppliers who were pessimistic about their business, as of July.

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Despite uncertainty, affluent travelers want VIP experiences https://latteluxurynews.com/2025/08/09/despite-uncertainty-affluent-travelers-want-vip-experiences/ https://latteluxurynews.com/2025/08/09/despite-uncertainty-affluent-travelers-want-vip-experiences/#respond Fri, 08 Aug 2025 15:28:19 +0000 https://latteluxurynews.com/?p=181356

In its 2025 Mid-Year Travel Trends Update, titled “Navigating Uncertainty in Affluent Travel,” Kensington’s president Helen Giontsis said that “tariff battles and geopolitical struggles” have had “an unexpected yet real impact on travel in 2025.” With that, some trends are emerging.

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Despite “ongoing uncertainty in global affairs,” a recent study by Kensington found that there’s still “considerable room for optimism” among affluent travelers.

In its 2025 Mid-Year Travel Trends Update, titled “Navigating Uncertainty in Affluent Travel,” Kensington’s president Helen Giontsis said that “tariff battles and geopolitical struggles” have had “an unexpected yet real impact on travel in 2025.” With that, some trends are emerging.

Affluent Travelers Opt for the U.S.

First and foremost, Kensington noted that many Americans are traveling closer to home. While around half of affluent travelers said they are not changing how they travel this year, the number of trips that Kensington has booked within the United States has risen by almost 60% year-over-year. Among all affluent travelers, a third are either taking shorter trips or traveling within the U.S.

Kensington 2025 Mid-Year Travel Trends Update stats
From Kensington's "2025 Mid-Year Travel Trends Update"

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Not all of the travelers staying stateside reported it was due to financial reasons, however. Some noted that it allows for more time in the destination since it’s less time in transit; others are still in a “defensive mindset” following the pandemic; and others yet are traveling domestically “because of a loose political motivation.” Given the various reasons for domestic travel, Kensington projected this trend to continue.

VIP Experiences Still Top of Mind

Despite these shifts, the report also noted that “affluent travelers still crave once-in-a-lifetime experiences.” Sister companies Kensington Yachts and Kensington Villas are both “seeing ongoing growth” and no signs of slowing. The former is up 94% year-over-year, with the “ultra-luxe” segment up 47%.

One-third of respondents (36%) added that they are spending more on “VIP-style treatment” when they travel. To that point, about half of respondents are very or extremely interested in exclusive access to concerts, fashion shows and sporting events like tennis’ Grand Slam tournaments or Formula One.

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Shoulder season, last-minute bookings trend upward https://latteluxurynews.com/2025/08/01/shoulder-season-last-minute-bookings-trend-upward/ https://latteluxurynews.com/2025/08/01/shoulder-season-last-minute-bookings-trend-upward/#respond Thu, 31 Jul 2025 21:01:06 +0000 https://latteluxurynews.com/?p=180255 Senso-Ji Temple, Kyoto

As travellers remain cautious about their budgets this year, luxury travel advisors within TravelSavers and NEST are reporting increases in shoulder season travel and last-minute bookings. The network and host agency—which are both brands of American Marketing Group (AMG)—surveyed their advisors in late April/early May to see how their business was shaping up for the year.

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Senso-Ji Temple, Kyoto

As travellers remain cautious about their budgets this year, luxury travel advisors within TravelSavers and NEST are reporting increases in shoulder season travel and last-minute bookings. The American Marketing Group (AMG) brands surveyed their advisors in spring to see how their business was shaping up for the year.

Interestingly, these trends were not just mirrored but were more exaggerated among those advisors who belong to AMG’s Affluent Traveler Collection program.

Shoulder Season Trending Up

Ciragan Palace Kempinski
Ciragan Palace Kempinski, Istanbul, Turkiye

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Forty-one percent of advisors affiliated with the Affluent Traveler Collection said their shoulder season bookings are up from last year. Just over one in 10 (13 percent) said their shoulder season bookings were up by 10 percent or more compared to last year.

This is compared to 20 percent who stated their shoulder season business is down and 34 percent who reported their shoulder season is the same as last year. (Four percent revealed that they don’t experience a shoulder season, with sales constant year-round.)

Growth in Last-Minute Bookings

Booking shoulder-season trips allows travellers to be more spontaneous and reserve closer to the time of their vacation, as inventory is more readily available compared to peak season. Travelers, said AMG, can enjoy the flexibility to adapt their destinations to changing circumstances such as weather or pricing.

To that point, one in four advisors reported a higher-than-normal number of last-minute bookings. Forty-two

Ed Donaldson
Ed Donaldson, Vice President, Sales, The Affluent Traveler Collection

percent of advisors, however, said they saw a normal amount of last-minute bookings. One-third (32 percent) say they are not seeing last-minute bookings this year.

Hotels Up Their Offers; Travellers Willing to Wait

LATTE recently spoke with Ed Donaldson, Vice President, Sales, Affluent Traveler Collection, and Kelly Mickens, Director, Supplier Relations, Hotels & Resorts, Affluent Traveler Collection, to dive into some of these and other trends.

Said Donaldson: “The biggest thing [we’re seeing] is that unsureness and instability in the market, as to what consumers are going to do. Hotels have kind of gone back to their old playbook of, basically, offering two kinds of promotions. You’re either going to get an extra commission or you’re going to get an extra night stay complimentary. That seems to be pretty systemic.”

He points to IHG’s Destined program, which was offering a free night through June of this year. It has since extended that promotion through the middle of last year—three times as long as the promo was initially intended to run. Even more “unusual,” Donaldson noted, is that the offer is available through festive season, which is usually blacked out for such promotions.

Beyond the extra night free, Donaldson added “A lot of hotels are offering 15 to 20% commissions in the luxury space,” even among brands that are typically “anti-commission.” Hotels in Europe and Asia are offering such incentives to travel advisors, as well.

LATTE asked if he believes hotels are upping their commission in recognition of the value luxury travel advisors provide them or if they’re sampling looking to expand their prospect

Kelly Mickens
Kelly Mickens, Director, Supplier Relations, Hotels & Resorts, The Affluent Traveler Collection

pipeline by any means necessary. Donaldson’s response? “Yes.”

No longer are we seeing the ‘revenge travel’ that was spurred by the pandemic; now, people are slowing their travels and are more reactive to the market. These incentives, said Mickens, are “a big, big carrot” for advisors.

Donaldson added that even consumers who may not be as affected by fluctuations in the market or exchange rates are sitting and waiting for the best deal because they know it’s coming. To that point, he said the pre-sell for this festive season “is anywhere near what it’s been for the last three” years. People are willing to wait to get the best rate.

Trending Destinations: Eastern Europe, Asia

Perast, Kotor Bay, Montenegro
Old town landscape, Perast, Kotor Bay, Montenegro

According to Donaldson and Mickens, Eastern Europe (including Istanbul, Türkiye) and Japan are two of the top-selling destinations for the group. They added that Kyoto is almost outpacing Tokyo in terms of traveller interest.

With this being the case, Donaldson mentioned the importance of always growing the Affluent Traveler Collection’s hotel and resorts program. One recent addition is an off-the-beaten-path, four-bedroom hotel that has a Michelin-starred chef helming the dining room.

Similarly, Mickens pointed to a hotel in Montenegro—Heritage Grand Perast by Rixos—which offers luxury travellers a hotel in a lesser-visited part of a popular destination. With this hotel located within the Bay of Kotor, off the Mediterranean, it’s possible to visit in peak season (or high shoulder season) and still have an “insider, more authentic experience.”

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Abundance of booking systems is hurting agency operations https://latteluxurynews.com/2025/07/24/abundance-of-booking-systems-are-hurting-agency-operations/ https://latteluxurynews.com/2025/07/24/abundance-of-booking-systems-are-hurting-agency-operations/#respond Wed, 23 Jul 2025 19:58:54 +0000 https://latteluxurynews.com/?p=180161 Sabre logo

In travel—like in most other walks of life—there is such a thing as ‘too much of a good thing.’ A recent report published by Sabre has argued that the abundance of booking systems (“something that “agents of yesteryear could have only dreamed of!”) is taking a toll on travel agency operations.

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Sabre logo

In travel—like in most other walks of life—there is such a thing as ‘too much of a good thing.’ A recent report published by Sabre argues that the abundance of booking systems (something that “agents of yesteryear could have only dreamed of!”) is taking a toll on travel agency operations.

The survey found that, shockingly, 91% of agencies use four or more unaffiliated booking systems. Further, more than half of agencies reported using seven or more systems and over 10% now manage 10 or more booking systems. This “sprawl,” according to Sabre “is directly impacting productivity, profitability and agent satisfaction.”

What’s worse: The number of systems used by advisors continues to grow. Rather than consolidating these extra content sources to streamline operations, agencies are instead adding systems to gain access to more content. Specifically, over 70% of agencies reported growth in system count over the past three years. (This number is 77% in APAC and “only” 53% in the Americas.)

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More than three-quarters of respondents said they use the GDS, supplier-managed portals, in-house proprietary booking systems and third-party content aggregators.

Despite opting to use all of these systems, more than half of responding agencies said that using multiple systems leads to unwanted complexity, drives up operational costs, creates inconsistent customer experiences, slows the onboarding of new advisors, contributes to advisor frustration and more.

Even APIs—which Sabre calls “a modern, ‘lightweight’ way to connect to content”—are becoming overused. Nearly two-thirds of agencies have increased API integrations over the past three years and over half of all agencies claim managing multiple API connections has become a burden. Again, APAC has the highest proportion of agencies with 10 or more APIs.

Sabre’s Response to Fragmentation

As a response to these mounting challenges, Sabre has introduced SabreMosaic Travel Marketplace, which “brings together the industry’s widest breadth of travel content in one place, with built-in AI efficiencies and flexible connectivity.” This “modern, cloud-native, and content-agnostic marketplace” supports Offer- and Order-based workflows.

Benefits of the SabreMosaic Travel Marketplace, according to Sabre, include:

  • The industry’s broadest content portfolio—currently leading with 38 NDC airlines, 2-plus million lodging options, and 70-plus car and rail providers—accessed through a single connection.
  • AI capabilities to surface relevant content faster, automate key booking and servicing workflows, and help agencies convert more efficiently across air, hotel, car and rail.
  • Enterprise-grade reliability through a cloud-native architecture, with modular integration and auto-scaling to support high-volume transactions.

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Australia the destination of choice for HNW APAC travellers https://latteluxurynews.com/2024/07/01/australia-the-destination-of-choice-for-hnw-apac-travellers/ https://latteluxurynews.com/2024/07/01/australia-the-destination-of-choice-for-hnw-apac-travellers/#respond Mon, 01 Jul 2024 08:41:46 +0000 https://latteluxurynews.com/?p=155965

As the Asia Pacific region continues to be the growth engine for luxury travel, a new comprehensive report from the Luxury Group by Marriott International has identified new expectations and travel preferences among high-net-worth (HNW) travellers in Asia Pacific.

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As the Asia Pacific region continues to be the growth engine for luxury travel, a new report from the Luxury Group by Marriott International has identified new expectations and travel preferences among high-net-worth (HNW) travellers in Asia Pacific.

Across the region, 68% are planning to spend more on travel over the next 12 months – 89% among Indians – with 74% planning to travel within Asia Pacific and 88% prioritising gastronomy as the reason to travel. One in four of all holidays planned (25%) are celebrations.

The report found three distinct new groups of luxury traveller have emerged – the ‘Venture Travelist’ who seeks business opportunities when travelling, ‘Experience Connoisseur’ Millennials who are travelling for enrichment and ‘Timeless Adventurer’, over 65s who are building their own itineraries and exploring places before they become popular.

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“Our New Luxe Landscapes Report provides deeper behaviour insights and motivations into elite travellers from Asia and the Pacific,” says Oriol Montal, Managing Director, Luxury, Asia Pacific (excluding China), Marriott International.

“Whether it’s discovering new culinary experiences, travelling with their family or friends, or looking to forge connections with the local community, our research has identified new traveller archetypes, and provides Marriott International with new understandings in catering to this discerning traveller segment.”

Deeper Extended Experiences With Their People

The research among HNW travellers in Australia, Singapore, South Korea, Japan, Indonesia and India reveals they are traveling frequently with longer holidays especially across the Asia Pacific region. An average of six leisure trips are planned within the next 12 months while 33% of respondents are planning at least seven holidays this year.

On average, a short stay comprises three nights while a long stay is two-and-a-half weeks. For many, the kinship and connection within a group enhances the richness of the travel experience, with over 70% choosing to travel with family or friends.

Australia is the destination of choice (46%), above Japan (42%) and Hong Kong, China (27%). Sixty-nine percent of India’s HNW tourists are planning a trip to Australia and it is the top destination of choice for Indonesian, Japanese and Singaporean travellers.

Australia was also named the destination people are most looking forward to visiting in the next year with 24% ranking it as their most-anticipated trip.

Additionally, Australians are the most likely to holiday longer. With Aussies entitled to a minimum of four weeks annual leave,  73% are planning a minimum two-week getaway and 33% taking over three weeks. Similarly, a third of Indonesians expect their trips will extend beyond three weeks.

The HNW traveller from the APAC region is prioritising feeling Safe and Secure when travelling

Increasing Demand in India

The most active and engaged travel market, 89% of Indian HNW say they are planning to spend more on travel. Families and friends are touring together to mark key milestones, attend a private function or event, with 38% planning a trip with friends and 33% making theirs a celebratory trip.

A Fascination for Food

Nearly 9 out of 10 people (88%) are picking their holiday destination based on discovering a new food or culinary experience. Acutely aware of dining trends, almost half of the respondents (49%) describe a fine dining experience as an ideal night out. Reinforcing this point, 83% will choose a destination to visit an award-winning restaurant and 35% agreed they would spend more on unique culinary experiences. When choosing a hotel, 81% of HNW travellers make their selection based on fine dining options and 83% choose a destination so they can visit a celebrated restaurant.

Of the six markets, Australian travellers were the least likely to be swayed by new food or culinary experience in their choice of destination, at only 27% saying it would influence their choice, half that of the Indian market (55%).

Marriott luxury study pinpoints the type of holidays the APAC market are taking

New Traveler Personas

With more disposable income for holidays and a growing population of ageing travellers, the research has identified three new categories of affluent travellers. These include:

The ‘Venture Travelist’
The next-generation Bleisure tourist, the Venture Travelist prioritises holiday destinations that will generate business opportunities. While they enjoy their vacation with their family and loved ones, they are always on the lookout to secure a deal. Entrepreneurs at heart, they explore a location, shopping for local products and antiques, and looking to forge business connections with members from the local community.

The ‘Experience Connoisseur’
Predominantly millennials, Experience Connoisseurs plan their leisure travel as an opportunity for personal enrichment. They travel extensively and see the experience as an investment in their mental and physical wellbeing. They want to deeply explore a destination, they value personalization and actively seek exclusive one-of-a-kind experiences.

The ‘Timeless Adventurer’
Debunking every stereotype of the over-65 ‘silver set travellers’, Timeless Adventurers are keen explorers who want to immerse themselves in a destination. They’re less interested in tourist attractions and more drawn to what gives the destination a sense of place, what makes it unique and memorable.

Marriott's 'Venture Travelists' want to travel to Australia as a priority, and Tokyo as the top city, intriguingly followed by Canberra...

Other interesting facts gathered from the survey found:

Top mark of a luxury holiday is discovering a new destination, with 78% regarding it as important or very important.

Most valued luxury experience is an immersive and refined sense of space, with 80% defining luxury travel as being surrounded by refined craftsmanship and exquisite design.

Most important factor in a luxury experience is a sense of security. Most respondents (91%) say a safe environment is more important than exceptional service (41%), engaging in an exclusive experience (36%) or having a truly personalised experience (33%).

View the full report here.

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